Privacy Policy

At Prowaller, your privacy matters to us. This Privacy Policy explains how we collect, store, use, and disclose your personal information when you interact with our website prowaller.com (referred to as “the Site”, “we”, “our”, or “us”). Whether you’re browsing or making a purchase, we want you to understand how your data is handled and how you can exercise your rights.

Contact Us

If you have any questions about this policy, need more information, or want to raise a concern regarding how your data is handled, please contact us:

Email: support@prowaller.com
Mailing Address:
34 MUSLIM STREET TOKY WALY GALI LAHORE

We aim to respond to all inquiries in a timely and transparent manner.

Information We Collect

We collect several types of personal data to provide and improve our services. The information collected depends on how you use our website.

1. Device and Browsing Information

When you visit our Site, we automatically collect technical data that helps us analyze and improve performance.

• Purpose: To ensure the Site displays correctly across devices and to evaluate how users interact with our content.
• Collected Data: IP address, browser type, operating system, time zone, referring URLs, pages visited, and how you navigate through the Site.
• Collection Method: Automatically via cookies, web logs, beacons, and pixels.
• Shared With: (Our platform provider) and analytics partners.

2. Order and Transaction Information

When you make a purchase or attempt to place an order, we collect information necessary to complete the sale and deliver your order.

• Purpose: To process your orders, handle payments, send invoices, manage shipping, and offer customer service.
• Collected Data: Full name, billing address, shipping address, contact number, email address, and payment details (e.g., credit card number or payment gateway).
• Source: Provided by you during checkout.
• Shared With: Our shipping/logistics providers for order fulfillment.

3. Customer Service Interactions

When you reach out to us for support, we may collect relevant information to help resolve your concerns efficiently.

• Purpose: To provide assistance, resolve issues, and maintain service quality.
• Collected Data: Any personal information you voluntarily submit (e.g., email, name, order number, complaint details).
• Source: Collected directly through contact forms or emails.
• Shared With: Our internal customer support team.

Children’s Privacy: Our Site is not directed toward individuals under the age of 7. We do not knowingly collect personal data from minors. If you believe your child has shared data with us, please notify us so we can delete it promptly.

How We Share Personal Information

Your information may be shared with trusted third parties in the following scenarios:

• Legal Requirements: If required by law or court orders, we may share information with authorities or legal representatives.
• Advertising Partners: We may share browsing behavior or interaction data with marketing agencies to improve ad targeting.

We do not sell your personal information for profit. Data is only shared as needed to deliver services or comply with legal duties.

Marketing & Targeted Advertising

We may use your personal data to serve personalized promotions or marketing campaigns that match your interests.

• Tools Used: Google Analytics, Facebook Ads, and other advertising platforms.
• Shared Data: Purchase history, browsing patterns, email address (for remarketing), and product interest.
• Cookies & Tracking: Cookies are used to remember your preferences and track activity across different websites.

Opt-Out Options:

You can choose to disable or limit behavioral advertising:

• Google: Ad Settings
• Facebook: Ad Preferences
• Bing: Microsoft Ads
• Or globally via Digital Advertising Alliance

Even after opting out, you may still see ads — they just won’t be tailored to your preferences.

How We Use Your Information

We use the information we collect for the following purposes:

• Fulfilling and shipping your orders
• Communicating order updates or resolving issues
• Improving our website performance and user experience
• Preventing fraudulent activity and ensuring data security
• Sending you promotional emails (only if you opt-in)

Your data is never used in ways unrelated to your experience with us, and we maintain secure storage procedures to protect it.

Legal Basis (For EEA Residents – GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following lawful bases:

• Consent: When you allow us to collect data for marketing or other purposes.
• Contractual Obligation: To fulfill the purchase agreement.
• Legal Compliance: To meet our legal duties.
• Legitimate Interests: For fraud prevention, business improvements, and customer insights.

We ensure that any data processing under legitimate interest does not override your fundamental rights.

Data Retention

We store your personal data as long as needed to fulfill the purposes outlined in this policy:

• Order details and customer records are kept for accounting, tax, and legal reasons.
• If you request account deletion or data erasure, we will honor that, unless retention is required by law.

For data removal requests, contact support@prowaller.com.

Automated Decision-Making

Some automated checks may be used for fraud detection or risk analysis, especially during checkout.

• Examples include:
  
  
  • Temporarily blocking IPs linked to suspicious activity.
  • Flagging credit cards associated with high-risk behavior.

These checks do not make final decisions about your order but help us keep the Platform secure.

Selling of Personal Data (CCPA – California)

We may share certain categories of customer data for marketing purposes, which may be defined as a “sale” under the California Consumer Privacy Act (CCPA). However, we do not sell personal data in exchange for money.

If you’re under 16, we do not process or sell your data without express consent from a guardian.

To opt-out, email us at support@prowaller.com.

Your Rights

Depending on your location, you have the following rights regarding your personal data:

GDPR (EEA residents):

• Right to access and receive a copy of your data
• Right to request correction or deletion
• Right to object to processing
• Right to data portability

CCPA (California residents):

• Right to know what data is collected and shared
• Right to request deletion
• Right to designate an agent to act on your behalf

All rights requests can be submitted by contacting support@prowaller.com. We will verify your identity before fulfilling any request.

Cookies and Tracking Technologies

Cookies are small files stored on your device to enhance browsing experience. They help us remember your preferences, analyze usage, and serve ads.

Types of Cookies Used:

• Essential cookies – Required for basic site functionality
• Performance cookies – Analyze traffic and improve performance
• Advertising cookies – Deliver targeted ads
• Functional cookies – Remember choices like region/language

You can control cookies via your browser settings or visit All About Cookies for more guidance.

Blocking cookies may impact your ability to access certain features.

Do Not Track Signals

Some browsers send a “Do Not Track” (DNT) signal. As there is no consistent industry standard for responding to these signals, our website does not currently alter its behavior upon receiving DNT requests.

Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in law, technology, or our business model. Updates will be posted on this page, and the date at the bottom will indicate when it was last modified.

How to File a Complaint

If you’re unsatisfied with how your data is being used or handled, contact us first at support@prowaller.com. If you are based in the EEA and believe your rights have been violated, you can lodge a complaint with your country’s data protection authority.