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General Product Information

Are ProWaller clocks battery operated?

Yes, our clocks require one AA battery (not included in the package).

How do I hang the clock?

All our clocks are designed to be hung using a standard wall nail or hook, allowing them to sit flush and operate quietly.

Do you only sell wall clocks?

No, Prowaller does not only sell wall clocks. We offer a diverse range of home décor products designed to enhance both modern and classic interiors.

Our collection includes wall clocks in multiple styles such as classic wall clocks, gear clocks, and kitchen wall clocks, along with table clocks and alarm clocks for functional and decorative use.

Beyond clocks, we also provide room décor lights, wall art, table décor, and a variety of home décor accessories that add character and style to living spaces, offices, and commercial environments.

All Prowaller products are thoughtfully designed to combine aesthetics with everyday functionality.

Are your clocks genuine and new?

Absolutely. All products sold at ProWaller are brand new and 100% genuine. We do not deal in replicas or used items.

Where are your clocks made?
Our clocks are imported, primarily from China. Materials include high-quality plastic, glass, and metal depending on the design.
What’s the difference between sweep and step movement?
  • Step movement: The second hand ticks once per second.
  • Sweep movement: The second hand moves smoothly around the dial.

Ordering & Payment

How can I place an order on ProWaller?

All orders should be placed directly through our website at prowaller. For assistance, you can also contact us via WhatsApp at +92 325 3930539.

Do you accept Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) service across Pakistan, making shopping with us simple and convenient.

In addition to COD, we also accept digital payments through JazzCash and Easypaisa, allowing customers to choose the payment method that suits them best.

Can I place an order through email or WhatsApp?

You may inquire via email or WhatsApp, but all purchases must be completed through our website for order tracking and security purposes.

Returns, Exchanges & Warranty

What if the clock I receive is damaged or faulty?

We take full responsibility for damaged or defective items. Contact us immediately via email or WhatsApp, and we will arrange a replacement or refund after review.

Do you offer a warranty?
Yes. All ProWaller clocks come with a 3-month warranty against manufacturing defects.
Can I exchange the clock if I change my mind?
If you’re looking to switch your product for another, the best approach is to return the original item and place a new order after your return is approved. Please note, a 35% service charge (based on the invoice value) applies for exchanges.
What’s your return policy for watches?

To be considered for a return or refund, the item must be in its original, unused condition — just as you received it. It should remain unwashed, unworn, with all original tags attached, and packaged in its original box or wrapping. Additionally, a valid proof of purchase is required, and the return request must be made within 15 days from the date of purchase.

Do your watches come with a box?

Yes, all watches are delivered in original branded boxes.

Shipping & Delivery

What is the estimated delivery time?

We aim to deliver orders quickly and efficiently.
Punjab cities: 3–4 working days; other provinces: 4–5 working days (longer for remote areas).
Deliveries may be delayed due to road blockages, extreme weather, or public holidays; thank you for your patience.

How are items delivered?

We use trusted courier services such as Leopards Courier, TCS, and Daewoo Express.

Can I order if I live outside Pakistan?

Currently, we only deliver within Pakistan. International shipping is under development.

Will I be charged extra at the time of delivery?

No. There are no hidden or additional charges at delivery.

Account & Product Information

How do I change my account details?

Log in to your ProWaller account and visit the My Account section to update your details.

How can I get more details about a product?
For technical or detailed product information, contact us via WhatsApp or email.
I saw a product earlier, but now it’s gone. What happened?

Our catalog is updated regularly. Out-of-stock items may return. Contact us to check availability.

Tracking & Customer Service

How can I track my order?
Use your 9-digit tracking number on the Leopards Courier tracking website to view order status.
What kind of packaging do you use?
We use durable, custom-cut cardboard boxes with protective airbags for safe delivery.
Do you have a service center?
We do not operate a physical service center, but we provide support for repairs or replacements via courier under warranty.