FAQs

QUESTIONS & ANSWERS

General Product Information

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Yes, our clocks require one AA battery (not included in the package).

All our clocks are designed to be hung using a standard wall nail or hook, allowing them to sit flush and operate quietly.

Currently, we offer wall clocks in various sizes and designs. New desk clocks and other timepieces are coming soon! Follow us on social media for updates.

Absolutely! All products sold at ProWaller are brand new and 100% genuine. We do not deal in replicas or used items.

Our clocks are imported, primarily from China. Materials used include high-quality plastic, glass, and metal depending on the design.

  • Step movement: the second hand ticks once per second.
  • Sweep movement: the second hand moves smoothly around the dial.
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Ordering & Payment

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All orders should be placed directly through our website at www.prowaller.com. For assistance, feel free to contact us via WhatsApp: +92 348 5834383.

Yes! We offer Cash on Delivery service across Pakistan.

You can inquire via WhatsApp or email, but all purchases must be completed through our website for order tracking and security purposes.

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Returns, Exchanges & Warranty

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We take full responsibility for damaged or defective items. Contact us immediately via email or WhatsApp and we’ll arrange a replacement or refund after reviewing the issue.

Yes. All ProWaller clocks come with a 3-month warranty against manufacturing defects.

Yes, you may exchange the product within 7 days, provided it’s unused and in its original packaging. You will need to cover the return shipping cost.

You may return unworn, undamaged watches within 7 days. Watches must be in original wrapping. Watches that have been sized or altered are not eligible for return.

Yes, all watches are delivered in original branded boxes.

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Shipping & Delivery

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We typically deliver within 3 to 6 working days. Delivery times may vary slightly depending on your location.

We use trusted courier services such as Leopards Courier, TCS, and Daewoo Express for safe and fast delivery.

Currently, we only deliver within Pakistan. However, international shipping is in development — stay tuned!

No, there are no hidden or additional charges at the time of delivery.

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Account & Product Info

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Log in to your ProWaller account and head to the "My Account" section to update your personal details, email, or password.

If you need more technical information about a specific product, reach out to us via WhatsApp or email.

We regularly update our online catalogue. If an item is unavailable, it might return soon. Contact us to know if it’s coming back in stock.

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Tracking & Customer Service

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You can track your order via Leopards Courier’s tracking system using your 9-digit tracking number. Visit their website and enter the number to view the status.

We use durable, custom-cut cardboard boxes with protective airbags to ensure your clock or watch arrives safely.

We do not operate a physical service center, but we do assist with repairs or replacements via courier under warranty conditions.

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